Cookies & Privacy

Our Contact Details

For any privacy-related questions, please contact us using the information provided on our website.

The Type of Personal Information We Collect

We currently collect and process the following information:

  • Personal identifiers, contacts, and characteristics (for example, name and contact details)
  • Technical data such as internet protocol (IP) address, your login data, browser type and version, time zone setting and location, and other technology on the devices you use to access this website.
  • Profile data including your username and password, orders made by you, and preferences.
  • Usage data including information about how you use our website and services.
  • Marketing and communications data including your preferences in receiving marketing from us.

How We Get The Personal Information And Why We Have It

Most of the personal information we process is provided to us directly by you for one of the following reasons:

  • Placing an order for products.
  • Creating an account on our website.
  • Subscribing to our service or publications.
  • Requesting marketing materials be sent to you.
  • Entering a competition, promotion, or survey.
  • Giving us feedback or contacting us.

We also receive personal information indirectly, from the following sources:

  • Technical data from analytics providers and search information providers.
  • Contact, financial, and transaction data from providers of technical, payment, and delivery services.

We use the information that you have given us in order to:

  • Process and deliver your orders.
  • Manage our relationship with you.
  • Enable you to participate in promotions or competitions.
  • Improve our website, products/services, and marketing.
  • Recommend products or services which may be of interest to you.
  • Administer and protect our business and this website.

We may share this information with third-party service providers who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential.

Under the UK General Data Protection Regulation (UK GDPR), the lawful bases we rely on for processing this information are:
(a) Your consent. You are able to remove your consent at any time. You can do this by contacting us.
(b) We have a contractual obligation.
(c) We have a legal obligation.
(d) We have a legitimate interest.

How We Store Your Personal Information

Your information is securely stored on protected servers. We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used, or accessed in an unauthorised way. We will only retain your personal data for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements.

Your Data Protection Rights

Under data protection law, you have rights including:

  • Your right of access – You have the right to ask us for copies of your personal information.
  • Your right to rectification – You have the right to ask us to rectify personal information you think is inaccurate. You also have the right to ask us to complete information you think is incomplete.
  • Your right to erasure – You have the right to ask us to erase your personal information in certain circumstances.
  • Your right to restriction of processing – You have the right to ask us to restrict the processing of your personal information in certain circumstances.
  • Your right to object to processing – You have the the right to object to the processing of your personal information in certain circumstances.
  • Your right to data portability – You have the right to ask that we transfer the personal information you gave us to another organisation, or to you, in certain circumstances.

You are not required to pay any charge for exercising your rights. If you make a request, we have one month to respond to you. Please contact us at the details provided on our website if you wish to make a request.

How We Use Cookies

Our website uses cookies to distinguish you from other users of our website. This helps us to provide you with a good experience when you browse our website and also allows us to improve our site. A cookie is a small file of letters and numbers that we store on your browser or the hard drive of your computer if you agree.

We use the following types of cookies:

  • Strictly necessary cookies. These are cookies that are required for the operation of our website.
  • Analytical/performance cookies. They allow us to recognise and count the number of visitors and to see how visitors move around our website when they are using it.
  • Functionality cookies. These are used to recognise you when you return to our website.
  • Targeting cookies. These cookies record your visit to our website, the pages you have visited and the links you have followed.

You can set your browser to refuse all or some browser cookies, or to alert you when websites set or access cookies. If you disable or refuse cookies, please note that some parts of this website may become inaccessible or not function properly.

How To Complain

If you have any concerns about our use of your personal information, you can make a complaint to us using the contact details on our website. You can also complain to the ICO if you are unhappy with how we have used your data. The ICO’s address is available on their website.

Changes to this privacy policy

We keep our privacy policy under regular review and will place any updates on this web page. This privacy policy was last updated on the date indicated at the bottom of this page.

Links to Other Websites

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

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