Help & FAQ’s
Welcome to our help page. We hope you will find the answer to any questions you may have about our products or your order. If you cannot find the answer to your question, please do not hesitate to contact us.
Ordering
How do I place an order?
Browse our website and when you find a product you wish to purchase, select the required size and colour and click ‘Add to Bag’. You can then continue shopping or proceed to the checkout. You will be guided through the checkout process step-by-step.
Can I change or cancel my order?
We start processing orders immediately to ensure quick delivery. Therefore, we cannot guarantee that we will be able to change or cancel an order once it has been placed. Please contact us as soon as possible and we will do our best to help, but we cannot make any promises.
Do I need an account to place an order?
You do not need to create an account to place an order. You can check out as a guest. However, creating an account allows you to track your orders and saves your details for future purchases.
Payment
What payment methods do you accept?
We accept all major credit and debit cards including Visa, Mastercard and Maestro. We also offer PayPal and Apple Pay for a faster checkout.
Is my payment secure?
Yes. Our website uses SSL encryption to ensure that your personal and payment details are kept safe and secure at all times. We do not store any of your credit or debit card details.
Delivery
What are your delivery options and costs?
We offer a range of delivery options at checkout. Standard UK delivery is free on all orders over a certain value. For full details on all our delivery options, including costs for international shipping, please see our Delivery Information page at britleopard.com.
How long will my order take to arrive?
Delivery times depend on the option you selected at checkout. Standard UK orders are usually dispatched within 2-3 working days and delivered shortly after. You will receive a shipping confirmation email with tracking information once your order is on its way.
Do you deliver internationally?
Yes, we ship to many countries worldwide. Delivery costs and timescales vary and will be shown at checkout.
Returns & Exchanges
What is your returns policy?
We want you to be completely happy with your purchase. If you are not satisfied, you can return any unused items in their original packaging within 30 days of receipt for a full refund or exchange. Please see our Returns & Exchanges page for full details: britleopard.com.
How do I return an item?
To start a return, please visit our Returns Portal at britleopard.com. You will need your order number and email address. Once your return is authorised, you will receive instructions on how to send your items back to us.
When will I receive my refund?
Refunds will be processed to your original payment method once we have received and inspected the returned items. Please allow a few working days for the refund to appear in your account.
Products & Sizing
Where can I find size guidance?
Each product page has a detailed size guide. Please refer to this guide and the specific garment measurements to select the best size for you.
How do I care for my items?
Care instructions are on the label of each garment. We recommend following these instructions carefully to maintain the quality and shape of your clothing.
My question isn’t answered here. How can I contact you?
For any other queries, please contact our friendly customer service team via the contact form on our website. We aim to respond to all enquiries within 48 hours.