Returns & Exchanges

What is your returns policy?

We want you to be completely happy with your purchase. If you are not satisfied with your order, you may return eligible items for a refund or exchange within 30 days of receiving your order.

Items must be returned in their original, unworn, and unwashed condition, with all original tags attached and in the original packaging. For hygiene reasons, we cannot accept returns on earrings or face masks unless they are faulty.

How long do I have to return an item?

You have 30 days from the date you receive your order to initiate a return.

How do I return an item?

To start a return, please log in to your account on britleopard.com and visit the ‘Order History’ section. Select the item(s) you wish to return and follow the instructions to generate a returns note.

If you checked out as a guest, please use the returns portal accessible via the link in your shipping confirmation email or the Help Centre on britleopard.com. You will be responsible for the cost of the return postage unless the item is faulty.

When will I receive my refund?

Once we have received your returned item and inspected it to ensure it meets our returns policy conditions, we will process your refund. This typically takes 3-5 working days from the point of receipt at our warehouse.

Please allow 5-10 working days for the refund to be reflected in your original payment method. The cost of the original shipping is non-refundable.

Can I exchange an item?

Yes, we are happy to offer exchanges for a different size or colour, subject to availability. To request an exchange, please follow the same process as initiating a return via your account on britleopard.com and select the ‘Exchange’ option.

If the item you wish to exchange for is not available, we will process a refund for the returned item.

What if my item is faulty or incorrect?

We are sorry if you have received a faulty or incorrect item. Please contact us via the Help Centre on britleopard.com within 30 days of receipt. Please provide your order number and details, along with photographs of the issue. We will cover the cost of the return postage for any faulty or incorrect items and will promptly arrange a replacement or full refund.